Does your home operate like
A five-star hotel?
If not, we can get you there. We can help you put your vision into practice by elevating 4 fundamentals of luxury estate management:
standards
Personal Vision
Best Practices
Quality
Consistency
Service
Appropriate Staff
Expert Training
Leadership
Professional Development
systems
Service Delivery Plans
Documented SOPs
Estate Manuals
Cross-Training
Supervision
Management
Support
Evaluation
Coaching
standards
Personal Vision
Best Practices
Quality
Consistency
Service
Appropriate Staff
Expert Training
Leadership
Professional Development
systems
Service Delivery Plans
Documented SOPs
Estate Manuals
Cross-Training
Supervision
Management
Support
Evaluation
Coaching
We'll help you articulate
Your personal Standards
The standards at your estate are a personal brand. They should be a combination of a principal’s vision and desired lifestyle, industry best practices, and the highest quality goods and services your budget allows.
After an interview and site visit, we will create a plan to deliver your residence’s customized standards with consistency across all experiences and properties.
We'll develop your
Service Staff
In order to execute your vision of luxury, you’ll want the right staff doing the right jobs the right way. CEM will create service plan and provide expert training.
To maintain the highest levels of service, your staff will need professional development opportunities, cross-training, and a hierarchy for advancement. We can develop the core plan and a roadmap for the future.
We'll create custom
Systems and SOP’s
Effective systems are teachable, repeatable, scalable, and become the common practice for managing and providing service to your properties.
We’ll create highly customized standard operating procedures, service delivery guides, task sheets, maintenance routines, and schedules that will keep your team on track.
We'll provide supervision
and Leadership
You’ll need a competent manager with the skills and expertise necessary to operate your unique properties, work with your support teams, and supervise your staff.
With our vast network of luxury estate management professionals, we can find the best managers for your team and provide ongoing support and development.
OUR SERVICES
Estate Management
Consulting
Our team can advise you on the best practices for managing a luxury residence. We can assess your properties and desired lifestyle to design operational systems and policies to service, maintain, and preserve your homes.
Relocation and
Onboarding
Moving is just the beginning of the relocation experience. Our team will unpack, install, organize, inventory, and document your new home. We’ll then onboard your new or existing staff to the procedures and care for the residence.
Estate
Manuals
A new home means new systems, appliances, textiles and furnishings. All of these need to be documented with detailed instructions for use, care, and maintenance. We can create a dynamic cloud-based estate manual that will set your team up for success.
Staffing
and Support
Our 25 years of experience in luxury estate management and a network of ~5000 members provides access to the luxury management staff you need. Ongoing, we offer mentorship, coaching, and professional development for your management staff.
Providing the Best
For the best
We have been trusted to provide estate management services to celebrities, athletes, founders, philanthropists, and C-Level executives at some of the most prominent sports and entertainment organizations in the world including:
Estate Management
Network
Founded by Kimberly Varney in 2020, the Estate Management Network is the premier professional organization for Estate Managers, Directors of Residences, Chiefs of Staff, and other upper management roles in private service.
We strive to be the industry leader in providing professional resources, education, and networking opportunities.
VisitESTATE MANAGEMENT NETWORKfor more information
